Services

Technology Operations

    1

  • Business Changers offers its customers an exhaustive and holistic approach (technical, functional and methodological) based on ITIL that allows to optimize the activities of application / system management and capitalize on the investments made in IT solutions

  • 2

  • The available skills cover all the possible technology operations areas: the most common databases (Oracle, Microsoft, MySql) and application servers, the most widespread middleware as well as incident management and troubleshooting tools

  • 3

  • In the network sector, Business Changers is investing significantly in the 5G network analysis and monitoring tools, whose arrival will give a further boost to innovative solutions such as IoT, self-driving cars and, more in generally, all those technologies that require the constant presence of a high-speed broadband network

Cutting-edge IT solutions require a careful management of the underlying technologies in the production environment in order to ensure the highest quality to the end users and to minimize the total cost of ownership (TCO)


A successful digital transformation requires an accurate and careful management of the IT solutions implemented, which allows to:

  • Increase the qualityand the speed in meeting the user requests
  • Reduce incidents and problems resolution times
  • Rationalize and control the different operations processes
  • Improve the use of IT resources, significantly reducing the overall TCO (Total Cost of Ownership)
  • Continuously optimize the quality of the provided services
  • Capitalize on the managed information in order to nurture the knowledge base

Our Technology Operations services are mainly related to application management and system management.

Application management is one of the most important services for the operational efficiency of a company. The pervasiveness and the relevance of digitized business processes, the constant evolution of the application landscape and the management of a large number of users highlight the particular delicacy of the service and the fundamental objective of supporting the users for building trust in the systems.

This service includes a multitude of activities: applications verification, troubleshooting and problem determination, bug fixing, log files analysis, monitoring, data extraction, ad hoc reporting, release management, user support, etc.

Business Changers people have technical skills (SQL, t-SQL, ticketing / reporting systems, CRM, configuration management, release management), functional and relational skills, and adopt the main international standards, such as ITIL (Information Technology Infrastructure Library).

System management integrates and completes application management, taking charge of the management of operating systems (Windows, Unix, Linux), DB servers (Oracle, SQL Server, No-SQL), web and application servers (Oracle, IBM, etc.), ETL (IBM Datastage, Informatica, etc.), Middleware (Tibco).

Other important aspects are the configuration and management of networks, as well as the preparation and management of virtual machines, any assets in the cloud (public or private) and interoperability tools (for example, domain ports).

With regard to networks, Business Changers is investing in the adoption of tools for monitoring the 5G network, whose arrival will represent a significant moment of positive discontinuity, enabling services that until today have been impossible to achieve thanks to the very high data exchange speed.

Cutting-edge IT solutions require a careful management of the underlying technologies in the production environment in order to ensure the highest quality to the end users and to minimize the total cost of ownership (TCO)


A successful digital transformation requires an accurate and careful management of the IT solutions implemented, which allows to:

  • Increase the qualityand the speed in meeting the user requests
  • Reduce incidents and problems resolution times
  • Rationalize and control the different operations processes
  • Improve the use of IT resources, significantly reducing the overall TCO (Total Cost of Ownership)
  • Continuously optimize the quality of the provided services
  • Capitalize on the managed information in order to nurture the knowledge base

Our Technology Operations services are mainly related to application management and system management.

Application management is one of the most important services for the operational efficiency of a company. The pervasiveness and the relevance of digitized business processes, the constant evolution of the application landscape and the management of a large number of users highlight the particular delicacy of the service and the fundamental objective of supporting the users for building trust in the systems.

This service includes a multitude of activities: applications verification, troubleshooting and problem determination, bug fixing, log files analysis, monitoring, data extraction, ad hoc reporting, release management, user support, etc.

Business Changers people have technical skills (SQL, t-SQL, ticketing / reporting systems, CRM, configuration management, release management), functional and relational skills, and adopt the main international standards, such as ITIL (Information Technology Infrastructure Library).

System management integrates and completes application management, taking charge of the management of operating systems (Windows, Unix, Linux), DB servers (Oracle, SQL Server, No-SQL), web and application servers (Oracle, IBM, etc.), ETL (IBM Datastage, Informatica, etc.), Middleware (Tibco).

Other important aspects are the configuration and management of networks, as well as the preparation and management of virtual machines, any assets in the cloud (public or private) and interoperability tools (for example, domain ports).

With regard to networks, Business Changers is investing in the adoption of tools for monitoring the 5G network, whose arrival will represent a significant moment of positive discontinuity, enabling services that until today have been impossible to achieve thanks to the very high data exchange speed.

    1

  • Business Changers offers its customers an exhaustive and holistic approach (technical, functional and methodological) based on ITIL that allows to optimize the activities of application / system management and capitalize on the investments made in IT solutions

  • 2

  • The available skills cover all the possible technology operations areas: the most common databases (Oracle, Microsoft, MySql) and application servers, the most widespread middleware as well as incident management and troubleshooting tools

  • 3

  • In the network sector, Business Changers is investing significantly in the 5G network analysis and monitoring tools, whose arrival will give a further boost to innovative solutions such as IoT, self-driving cars and, more in generally, all those technologies that require the constant presence of a high-speed broadband network